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Shipping & Delivery

Mychael darwin ships to over 40 countries worldwide. Please make sure you have selected your shipping destination in the country selector.

Territory Free Express Service

United Kingdom

1 - 2 business days

Italy

1 - 2 business days

Switzerland

1 - 2 business days

Hungary

1 - 2 business days

Romania

1 - 2 business days

Bulgaria

1 - 2 business days

Czech Republic

1 - 2 business days

Poland

1 - 2 business days

        Croatia        

1 - 2 business days

Rest of Europe

1 - 2 business days

 

Small islands and remote towns may take up to 5 business days.

United Arab Emirates

3 - 5 business days

South Korea

3 - 5 business days

Russia

15 - 25 business days

Delivery times vary due to local customs procedures.

 

Receiving an order

Your order will be delivered during business hours (8am – 6pm, Monday – Friday). Enter your mobile number at check out for delivery updates via SMS.
Our delivery time starts from the moment an order is accepted and may include a 24 hour period where your items will be processed and dispatched by our warehouse.
During Sale and busy times this period may be extended to 48 hours due to the volume of orders.

Tracking an order

 As soon as your order has been dispatched you will receive an email with the tracking number. You can track your shipment at dhl.com.Your order will be shipped with DHL On Demand Delivery. This delivery service offers you the flexibility to make changes to your delivery while your order is on its way to you.
Enter your mobile number at checkout to receive SMS updates about your order, and get the flexibility to: reschedule your delivery, place your shipment on hold if you are away from home, or to arrange to collect your order from a DHL service point.
We currently offer On Demand Delivery (ODD) to the following destinations:
Austria, Belgium, Denmark, Finland, France, Bulgaria, Croatia, Czech Republic, Estonia, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Switzerland, UK and Ukraine, and outside of Europe, UAE and South Korea.

 Failed delivery Procedure 

If no one is available to accept and sign for the parcel at the delivery address DHL will try to deliver the package three more times, leaving a card with instructions on each occasion.
After two attempted deliveries, Mychael Darwin Customer Care will contact you directly by e-mail.

 Import taxes and duties 

All European countries as well as United Arab Emirates and South Korea are shipped to on a DDP (Delivery Duties Paid) basis, which means that import taxes and duties, if applicable, will be covered by Mychael Darwin.
Russia: The Federal Customs Service of Russia requires customers to pay import duties, this will be calculated based on the total value of goods imported by each customer in a month, if the monthly import threshold of €200 is exceeded.
Asia & North America: Please select the relevant shipping country for information about shipping destinations in Asia and North America.