5.1 The costs of delivery will be as displayed to you on our website.
5.2 During the order process we will let you know when we will provide the products to you. Our estimated delivery times are set out on our Shipping Information page.
5.3 We are not responsible for delays outside our control (including customs clearance processes). Please see clause 14, which relates to events outside our control.
5.4 We insure each order during the time the product is in transit until it is delivered to the address you have provided.
5.5 We require a signature for all products delivered.
5.6 If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or a person at their delivery address) is evidence of delivery and fulfilment of the order and you become responsible for the product from this time.
5.7 The product will be your responsibility from the time we deliver the product to the address you gave us and you (or a person at your delivery address) have signed for the products.
5.8 You own the products once we have received payment in full.
5.9 We may need certain information from you so that we can supply the products to you. We will contact you in writing to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may end the contract. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
5.10 Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:
5.10.1 deal with technical problems or make minor technical changes;
5.10.2 update the product to reflect changes in relevant laws and regulatory requirements;
5.10.3 make changes to the product as requested by you or notified by us to you.
5.11 We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 30 days and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.
5.12 If we miss the delivery deadlines for any products then you may cancel your order straight away if any of the following apply:
5.12.1 we have refused to deliver the products;
5.12.2 delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
5.12.3 you told us before we accepted your order that delivery within the delivery deadline was essential.
5.13 If you do not wish to cancel your order straight away, or do not have the right to do so under clause 5.12, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your order if we do not meet the new deadline.
5.14 If you do choose to cancel your order for late delivery under clause 5.12 or 5.13, you can do so for just some of the products or all of them, unless splitting them up would significantly reduce their value. If the products have been delivered to you, you will have to return them to us, and we will pay the costs of this. After you cancel your order we will refund any sums you have paid to us for the cancelled products and their delivery.